Revenue operations for independent healthcare practices
Grow your referral network. Build a practice that can handle the work.
If a referral partner sent ten new patients your way next week, how soon could your team see them? Who would know which patients were booked and which were still waiting for a call?
Full Throttle helps independent practices and diagnostic centers build referral partnerships, give the front desk a clear process for intake and follow-up, and plan staffing around the appointments coming in.
Follow one referral through the practice.
Say a referral for an assessment comes in Tuesday morning. The practice has an opening Thursday afternoon. Here’s how the team gets that patient from the referral inbox onto the schedule, and how the owner follows the work through payment.
Tuesday · Intake
Referral arrives
The intake coordinator records who sent the referral, checks that the practice has what it needs to schedule the assessment, and takes responsibility for the first call.
Callback due · Wednesday
First call goes to voicemail
The coordinator leaves a message and sets a callback for Wednesday morning. Anyone covering the desk can see when the next call is due and who’s making it.
Thursday · Schedule
Patient books for Thursday
On Wednesday, the coordinator reaches the patient and confirms Thursday’s opening with the provider who performs the assessment. The provider can see what’s booked and how much time is set aside.
Thursday · Provider
The visit takes place
The provider documents the completed assessment. Billing can see which visit is ready to bill and who to contact if something is missing.
Later · Billing
Payment comes in
Billing matches the payment to Thursday’s visit and follows up on any remaining balance. The owner can see what the practice collected from the work that referral brought in.
Now put that example alongside the rest of the week. If six referrals are waiting for callbacks while Thursday appointments sit open, the practice manager knows where an extra pair of hands would help today.
What we can build for your practice.
Where will our next referrals come from?
We help you identify offices that serve patients who need what your practice offers. Then we build a partner list and an outreach plan in your CRM. Each relationship has a person responsible for it and a next conversation on the calendar. You can see which partners send referrals and how many of those referrals turn into completed visits.
Can our team take on the work?
We work with your front desk to set up intake, callbacks, and scheduling around the electronic health record you already use. A weekly report shows referrals waiting for a call, patients ready to book, and openings by provider. That gives your practice manager enough information to shift front-desk coverage or open another block of appointments.
When does another hire make financial sense?
We bring completed visits, payments received, outstanding balances, and staffing costs into one owner report. If you’re considering adding a provider one day a week, we can model how many completed visits it would take to cover that day and compare it with the demand you’re already seeing.
How we grew a diagnostic center through law-firm referrals
Keith Landals, co-founderI co-founded a neurological diagnostic center with a clinical psychologist. She led the assessments. I built the business side from scratch, including our electronic health record, our CRM, and the way we managed the center’s finances.
Some of the people we saw needed assessments for disability cases. I built relationships with law firms handling those cases, and several became regular referral partners. As they sent more people our way, my job was to make sure our team could follow up with each patient, get them on the schedule, and complete the assessments the firms had requested.
About two years after we opened, the center was doing roughly $1 million in annual revenue. A local competitor later acquired the practice.
Read the diagnostic center case studyWhat do you need someone to own?
What would you change about how your practice runs?
Bring one decision you’re working through. Maybe patients are waiting two weeks for an appointment and you’re weighing another day of provider coverage. In 30 minutes, you and Keith can talk through what’s happening, what you’ve tried, and what makes sense to do next.